وظائف IT / Software

شركة almatar تطلب للعمل IT Helpdesk

شيماء حامد حسانين

اخر تحديث :

يرجى إرسال سيرتك الذاتية إلى: jobs@almatar.com

المسمى الوظيفي IT Helpdesk

يعد IT Helpdesk مسؤولاً عن تقديم المساعدة الفنية والدعم المتعلق بأنظمة الكمبيوتر والأجهزة والبرامج والشبكات.

يستجيب للاستفسارات، ويدير برامج التشخيص، ويعزل المشكلة، ويحدد الحلول وينفذها.

التعامل مع المشاكل وتذاكر مكتب الخدمة

الحفاظ على مخزون أجهزة تكنولوجيا المعلومات محدثًا

متطلبات العمل

المعرفة بـ CCNA وMCSE وأنظمة التشغيل ومكافحة الفيروسات ورسائل البريد الإلكتروني وخادم Windows ونظام المراقبة

الاهتمام بالتفاصيل ومهارات جيدة في حل المشكلات.

التواصل الكتابي والشفوي الجيد

مهارات ممتازة في التعامل مع الآخرين، ومهارات اتصال ممتازة، ومهارات الاستماع والاستجواب، بالإضافة إلى القدرة على التفاعل بثقة مع العملاء (الموظفين) لتحديد المشكلة وشرح الحل

لغة انجليزية جيدة جداً (قراءة، كتابة، استماع)

شركة almatar تطلب للعمل IT Helpdesk

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