وظائف IT / Software

فرصة عمل IT Help Desk

شيماء حامد حسانين

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فرصة عمل IT Help Desk

إذا كانت لديك مهارات ممتازة لمساعدة العملاء فقد تكون هذه الوظيفة مناسبة لك!

مهام الوظيفة:

تقديم الدعم الفني للعملاء عبر الهاتف وعبر نظام زيارات الدعم.
تشخيص وحل المشكلات التقنية للأجهزة والبرمجيات.
تقديم تعليمات وإرشادات فنية بسيطة للمستخدمين.
توجيه العملاء وإفادتهم عند الضرورة.

متطلبات الوظيفة:

معرفة جيدة بأنظمة التشغيل Windows وتشخيص الأعطال الخاصة بها
معرفة في حل مشاكل أجهزة الكمبيوتر وإصلاحها.
خبرة في تشخيص وحل مشكلات الاتصال بالإنترنت.
معرفة بأنظمة Windows ServR
خبرة بأجهزة البصمة وتكنولوجيا التعرف على الوجه تعتبر ميزة
فهم قوي لجميع برامج الشبكات والبرمجيات.
مهارات اتصال ممتازة وقدرة على التفاعل مع مجموعة متنوعة من العملاء.
يفضل من لديه خبرة سابقة في دعم العملاء أو مجال ذات صلة تعتبر ميزة.

إذا كنت تعتقد أنك تستوفي المتطلبات أعلاه

يُرجى إرسال سيرتك الذاتية إلى البريد الإلكتروني

Hr@vipcs-eg.com

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